Kairaus’ Change Request Management workflow solution integrates requestor, help desk & the IT department of an organization. The workflow is developed on ShapePoint platform.
Some of the key highlights of the solution are:
The 5 stage workflow is created with each workflow having 3-5 checkpoints
- Initial Approver, Reporting Manager Workflow
- IT Application Team Workflow
- BU IT Head Workflow
- Effort estimation Workflow
- Task completion reporting Workflow
Forms - Change Request Form
- Generated by the requestor
- Options available are attachments, comment box, change request categories, etc.
Alerts – Email, Lists
- Email alerts are sent on completion of each step to the next in line process owners.
- Lists alerts are provided for the process owners.
- Status updates on the user dashboard lists