FAQ
Ordering
What is the typical delivery time for all orders?
While the delivery timeframe typically ranges from 3-7 business days, it depends on the logistics network in your area, serviceability conditions, and any unforeseen circumstances. We strive to deliver your order as quickly as possible, and will make every effort to expedite the process within the constraints of our shipping capabilities.
How do I place a bulk order with Kairaus?
To initiate your request, please email us your order details or contact us by phone for immediate assistance. Additionally, you can submit a bulk order inquiry directly through our website by selecting 'Bulk Order' from the ‘Services’ section of the menu. We will respond to your inquiry promptly.
Can you gift wrap my order?
Absolutely! You can choose the "Add Gift Wrap" option in your cart for the item you wish to wrap.
How can I track my order?
Once you've placed your order, you'll receive an email confirmation with all the details. To monitor the progress of your shipment, simply click on the tracking link provided in the email. This will keep you informed every step of the way.
When will my order arrive?
After placing your order, you can check the estimated delivery date either through your account on our website or by reviewing the confirmation email sent to your registered email address.
Get in touch
Have questions about your order, or a general enquiry?