Return & Shipping policy

At Kairaus, every order is carefully packed and quality-checked before dispatch. We strive to ensure your products reach you safely and in perfect condition.

Shipping Policy

Domestic Shipping (India)

  • We offer FREE standard shipping on all orders across India.

  • Orders are generally delivered within 5–7 business days, depending on your location and courier serviceability.

  • Delivery to remote locations may take slightly longer.

International Shipping

  • We are currently shipping international orders to the UK and USA.

  • International shipping charges, delivery timelines, and available shipping options will be displayed during checkout based on your destination.

  • All the international shipping is in DDP.

  • Delivery timelines typically range between 7–21 business days, depending on the destination country, customs clearance, and local courier services.

  • Any taxes, duties, or fees imposed by local authorities, other than those covered under the DDP terms, shall be the sole responsibility of the buyer. 

Order Processing

  • Orders are usually processed within 1–2 business days.

  • Once your order is dispatched, you will receive a confirmation email with tracking details.

  • During festive seasons, promotional events, or unforeseen circumstances, dispatch and delivery may take slightly longer.

Order Tracking

You can track your shipment using the tracking link sent to your registered email address once your order has been dispatched.


Returns & Exchange Policy

At Kairaus, customer satisfaction is our priority. Please read our return and exchange policy carefully before placing your order.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery by contacting our customer support team. Please share your order number along with clear photos and an unboxing video for quick verification.

Returns & Exchanges

  • Returns and exchanges (undamaged products) are accepted within 7 days of delivery.

  • The product must be unused, unwashed, and returned in its original packaging with all tags intact.

  • Products that do not meet these conditions may not be eligible for return or exchange.

Refund Policy

Kairaus does not offer monetary refunds.

For approved returns, you will receive a Kairaus Store Credit (Coupon Code) equivalent to the order value. This coupon can be used on your next purchase from our website.

Exchange

Eligible products can be exchanged for another size or product (subject to stock availability). If the requested item is unavailable, a Store Credit Coupon of the same value will be issued.

Store Credit Instead of Refunds

Kairaus does not offer monetary refunds for eligible returns.

Once your returned product is received and passes our quality inspection, we will issue a Kairaus Store Credit (Coupon Code) equal to the value of the returned product.

  • The coupon code will be shared via your registered email.

  • It can be used toward your next purchase on Kairaus.

  • Store Credit cannot be exchanged for cash or transferred to another customer.

  • Unless otherwise specified, Store Credit is valid for 12 months from the date of issue.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please email us with:

  • Your Order Number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • An unboxing video (recommended for faster resolution)

After verification, we will arrange a replacement or provide Store Credit, depending on product availability.

Order Changes & Cancellation

Orders may be modified or cancelled within 12 hours of placing the order, provided they have not entered processing or been dispatched.

Once an order has been processed or shipped, we are unable to make changes or cancellations.

Lost, Delayed or Undelivered Shipments

If your shipment is significantly delayed or appears lost in transit, please contact our customer support team with your Order Number.

We will coordinate with our shipping partner to investigate and provide the most appropriate resolution.

Contact Us

For any questions regarding shipping, returns, or your order, please contact:

Email: customercare@kairaus.com
Whatsapp: +91 98758 78282

Customer Support Hours: Monday–Friday, 9:30 AM – 6:00 PM (IST)